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Free shipping any order above 1999 egp / Orders from 399 to 1999 EGP: Shipping for only 31 EGP! /

🔸 Returns and exchanges are allowed within 14 days from the date of receiving your order.
🔸 To register an exchange or return request, please click on the dedicated link below and fill out the required information: 👇🏼

Steps & Requirements for Exchange/Return:

  • For Exchanges: Please create a new order containing the alternative items you wish to receive.
  • Required Photos: Please attach clear photos of the following:The shipping package/packaging.The shipping policy/waybill label.The specific items you wish to exchange or return.

Delivery Options:

You can choose how to hand over the returned items:

  • Via Courier: A shipping fee will be deducted from your total refund.
  • Via Designated Branch: You can drop off the items at one of our branches designated for online orders, and your new exchange order will have zero shipping fees.

Important Notes:

⚙️ Issues Upon Delivery: If you encounter any problem with your order after receiving it, please contact us within 24 hours of delivery so we can assist you and take the necessary actions immediately.

♻️ Refund Policy: If you paid via Cash on Delivery (COD), the refunded amount will be transferred to Vodafone Cash within 10 days from the date the returned items are handed over to the branch or the courier.

Return & Exchange Branches

You can drop off your online order for a return or exchange completely at any of the following designated branches:

Greater Cairo & Giza Region 🌆

  • Downtown (Wast El Balad): 165 Mohamed Farid Street.
  • Dokki / Mohandessin: 58 Mohie El Din Abou El Ezz Street, Giza.
  • Helwan: 30 Mohamed Sayed Ahmed Street.
  • Maadi: Grand Mall, Shop No. 506, 3rd Floor.
  • Haram: Ezz El Din Omar Street - Tersa.
  • 6th of October City: Cityscape Mall, Shop No. 39.
  • Heliopolis (Masr El Gedida): 29 Al Ahram Street, El Korba.
  • Nasr City: 83 Mostafa El Nahas Street, 8th District.
  • El Obour: Golf City Mall, 3rd Floor.
  • 10th of Ramadan: Cairo-Ismailia Desert Road (Km 52), inside Hyper One Mall.

Alexandria & Delta Region 🌊

  • Alexandria: 29 Saad Zaghloul Street, Mahatet El Raml.
  • Damanhour: 5 El Gomhouria Street.
  • Ismailia: 12 Shebin El Koom Street.
  • Zagazig: Tolba Oweida Street Extension.
  • New Damietta: 3rd District, 13th Neighborhood, Plot No. 25, El Bahr Street.
  • Mansoura: University Mall, Shop No. 126, Gehan El Sadat Street Extension.
  • Menofia: El Galaa El Bahary Street, Shebin El Kom.
  • Tanta: Mall of Tanta (Seberbay) - Qutur Road, G#9, next to Gate 3.

Upper Egypt Region ⛰️

  • Beni Suef: 41 Ahmed Orabi Street, New Beni Suef.
  • Sohag: Sity Qelfao Street.
  • Asyut: 27 El Nomeis Street, Saraya El Nomeis Tower.
  • Qena: Kobri Dandarah Street (Dandarah Bridge St.).
  • Luxor: Al Television Street.
  • Aswan: Shop No. 3, Police Officers Rowing Club.

Thank you for your understanding and for shopping at TiE HOUSE!