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You can make an exchange or return request within 14 days from the time the order arrived, with an additional shipping fee (the product must be in its original condition and with all its inclusions), and up to 30 days in cases of manufacturing defects, without additional shipping fees.

Exchange policy

 A new order is made from the site, the appropriate model is chosen, and you write in the note (exchange order), and you will be contacted through the exchange department to confirm the order.

Two methods of delivery are available:

First, shipping charges

A representative will be sent to receive the replacement request and deliver the other request.

Second, without shipping charges

The application will be delivered to one of the following branches, after which the other replacement request will be sent.

✨ (Downtown) 165 Mohamed Farid Street.

✨ (Mohandessin) 4 Lebanon Street.

✨ (Helwan) 30, Mohamed Sayed Ahmed.

✨ (Maadi) Grand Mall, Shop 506, third floor.

✨ (The Pyramid) Ezzeddin Omar Street – Tarsa.

✨ (6th of October) Cityscape Mall, Shop 39.

✨ (Heliopolis) 29 Sh Al-Ahram Al-Korba.

✨ (Jenina Mall) 35 Sh Al-Batrawi, first floor.

✨ (First Settlement) Shop No. 42, Porto Cairo

✨ (Over) Golf City Mall, third floor.

✨ (Alexandria) 46 Sh Saad Zaghloul, Raml station.

✨ (Damanhour) 5 Republic Street.

✨ (Ismailia) 12, Shebin El-Koum.

✨ (Zagazig) extension of Tolba Awada Street.

✨ (Mansoura), Shop No. 126, extension of Jihan Sadat Street, University Mall.

✨ (Menoufia) Al-Jalaa Al-Bahri Street – Shebin Al-Koum.

✨ (Tanta) Tanta Subway Mall – Qatour Road

✨ (Damietta) 50 Military Street.

✨ (Bani Suef) 41 Ahmed Orabi Street – New Beni Suef.

✨ (Sohag) City Qalfao Street.

✨ (Cruzo Assiut) 11 Sh Al-Nemis.

✨ (Qena) Dandra Bridge Street.

✨ (Luxor) TV Street.

✨ (Aswan) Shop No. 3 Police Officers Rowing Club.

-These branches also specialize in retrieving the order for free

Make sure the invoice is available

Return policy

We will check the product you returned and then complete the procedures for refunding the return value through Vodafone

Cash within 7 working days.

In the case of payment by credit card , the return value will be refunded within 14 days

The return or exchange request will be received within 1-5 working days.

Note that shipping costs will be deducted if you take advantage of the free shipping offer

In the event that there are defects in the product, please inform us within 24 hours of receiving the order

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